We have gathered some of our customers’ most frequently asked questions. Select the category and find the answers to your questions. If you prefer, get in touch with us on the Contact us page or write to us directly at info@twords.it. We’ll get back to you within 24 hours!
Sure! Requesting a quote carries no obligation. You can write to us by filling in the form in the Get a quote page, or by using one of the methods on the Contact us page. We’ll get back to you within 24 hours!
We always prefer to see the document to be translated before providing the quote. If needed, we can provide a Non-Disclosure Agreement or sign one provided by you.
The invoice is issued upon delivery of the work, and we require the payment within 30 days from the date of issue of the invoice, unless otherwise agreed. For particularly large projects, we usually ask for a deposit of 30%.
Since we work under Italy’s flat-rate taxation scheme, the service is exempt from the application of VAT.
The personal data and documents are treated in strict confidentiality and in compliance with our privacy policy and with the current legislation. The documents are stored on PCs, hard disks, or other media for the duration of the processing, and are then immediately deleted, as required by EU Regulation 679/2016 (GDPR).
Requests are handled depending on the service requested, our availability, the language combination, and the subject of the text to be translated. Usually, we review the documents translated by our colleague before delivering them to the client. For large projects, we may also work as a team.
Our fields of specialisation are tourism, cosmetics, furniture, IT, and fiction, but we can also help you with other types of text. For more information, you can have a look at our Translations page, or you can send us your document. We will give you all the information you need!
Of course, we can give you an approximate estimate for the translation you need. Once we receive the text to translate, we will be able to provide you with the final quote.
It depends on the type of text and on its length. Usually, we prefer to take at least one day just to review the translation. Send us your document. We’ll give you all the information you need!
Sure, we usually take an extra day to revise our translations, and the text revision service is always included in the translation quote.
Sure, we can give you an approximate price per word for each available language combination. When we receive the text, we will then be able to provide you with the final quote.
As soon as we receive your request, we will study the documents and provide a quote, specifying all the terms and conditions (payment, delivery, etc.). Once the quote is accepted, we will personally take care of your translation and then revise the translated text. We will then deliver the translation to you in the agreed format and within the agreed deadline, and we will remain available for any clarification.
Of course, thanks to the software we use, we can return the file you deliver to us in the same format and with the same layout as the original.
The quote is calculated according to the text length and type. We also take into consideration the requested delivery date and any word repetitions in the text.
Yes, in such cases, we would agree on a flat rate and terms and conditions together.
No, at the moment we are not registered as court-appointed expert witnesses, so we are not able to swear translations at an Italian Court.
Yes, we offer the translation and localisation of your website, as well as the positioning of the translated website on search engines based on SEO (Search Engine Optimisation).
Sure, we can help you with that as well. The content of a website should be monitored and modified as necessary in order to improve its positioning and optimise its performance.
The purpose of SEO copywriting is to ensure that written content is well-positioned and easily identifiable through search engines. Offering a copywriting service means providing a writing service optimised for search engines; this also entails searching for keywords suitable to your brand and your project.
You have come to the right place! Tell us more about your project, and we can then decide together which content you prefer and the general direction to follow based on your target audience. We will present a writing plan tailored to your needs and keep you updated throughout the whole creative process.
Designed and tailored content will allow your brand and your idea to be more visible on search engines. Having quality content will also improve the image you convey, which will bear fruit over the long term.
Of course, we can help you choose the content starting from your idea. We will discuss it together and then draw up a development and creative plan, which we will define together. Write to us now!
Through transcreation (translation + creation), a creative translation process is carried out, adapting the available content culturally and linguistically. Transcreation is essential in the marketing field, for example, because it helps to convey the message in another language and, most importantly, to another culture.
When communicating a message, it is important that it is correct as well as grammatically and syntactically balanced. For this reason, it is essential to check the translation or the monolingual text. Find out more about our text revision services!
Definitely! We always have the other colleague revise each translation. We usually take a day just to review the work done, and this service is included in the translation price.
Sure. We revise translations provided by the client by comparing the original text, translated texts only, monolingual texts in Italian, or translations done using Machine Translation (MTPE).
Do you want more information about our services? We’ll try to clear up all your questions!
Do you want more information about our services?
We’ll try to clear up all your questions!
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We make your ideas shine in Italian translation and SEO copywriting, turning into words everything you want to convey to your audience.
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